Refund and Returns Policy

Refund and Returns Policy

1. All Sales Are Final

At THERON GENERATORS, we provide highly specialized, patented industrial infrastructure. Every system—whether an ATMAG GENSET (Energy), an Atmospheric Water Generator (Water), or an Integrated ATMAG H2O Matrix (Combined)—is a custom-built, “one-off” order manufactured specifically to your requirements, including:

• • Electrical/Hydraulic Specs: Custom Voltage, Amperage, Hertz, and atmospheric water yield capacities.

  • System Architecture: Tailored housing, control configurations, and industrial-grade filtration matrices.

  • Integration: Custom breakers, outlet arrays, and proprietary closed-loop controls for your facility.

2. The “Custom Order” Precedent

Similar to a custom-ordered vehicle or hyperscale industrial equipment, once your order has been engineered and fabrication has commenced, the raw materials (including specialized rare-earth magnets and biomimetic water membranes) are permanently transformed. Because these units are non-fungible and cannot be “restocked” or repurposed for another client, we do not offer refunds, returns, or exchanges.

3. Statutory 3-Day Cancellation Window

In accordance with Florida law and our Terms and Conditions, customers have three (3) business days from the date of order placement to cancel for a full refund.

4. Post-Window Liability

Once the 3-day grace period expires, “hard orders” for specialized components are placed with the OEM manufacturers, Theron H2O, or Theron Energy. At this stage:

• • The order is considered “in production” and cannot be cancelled.

  • The purchaser remains legally liable for the full cost of the order.

  • Unauthorized chargebacks through credit providers or financing institutions will be contested based on the custom-manufactured nature of the goods.

5. Need Assistance?

We want to ensure you receive exactly what you need for your facility. Please verify all technical specifications and yield requirements before finalizing your order. For questions regarding this policy, please contact us:

• • Email: support@therongenerators.com

  • Phone: (561) 853-6892